SGC basado en la ISO 9001:2015, que optimice el funcionamiento del laboratorio de operaciones unitarias UTM

Abstract

The Management and quality control in the Laboratories are part of the main diagnosis that guarantees the reliability of the result processed within it. The general objective of this research is to Design a quality management system that optimizes the operation of the Unit Operations Laboratory of the Technical University of Manabí by applying the ISO 9001: 2015 standard. The level of research used was exploratory since it sought to know the reality of the laboratory in terms of the management system. The type of research was in the field because all the data, except for the intellectual support, were collected directly. To diagnose the situation, firstly, direct observation was made, contrasting it against what is required in the ISO 9001: 2015 standard, later a questionnaire was applied to determine the level of knowledge of its members about QMS. There are methods that lead to an optimization of resources and a continuous improvement of the quality of services in the laboratory, determining the different management models that are affected by poor organization. Among them is the adequate management of resources for the best execution when processing activities. The responsibility for the decision is taken by the Technical team. Its execution implies an organization and an impulse towards a new way of working focused on the structure of the processes. Continuous improvement and self-evaluation progress systematically, in this way the importance of good management and management within the laboratory is considered. For this reason, it is necessary and of great benefit to closely focus on management and quality control applied by the laboratory, in order to relate the technical capacity used in each phase and thus ensure the effectiveness of the final result.

Keywords: Quality, quality management, quality management systems, ISO 9001: 2015.