Sistema de Información para Dinamizar la Gestión comercial de un restaurante con la metodología ágil SCRUM
Palabras clave:
sistema de información, metodologías ágiles, scrum, desarrollo web, gestión comercialResumen
El artículo presenta un enfoque innovador para mejorar la gestión de ventas y compras en un restaurante. El sistema de información desarrollado se basa en la metodología ágil SCRUM, lo que tiene como resultado en un software que permite una gestión continua y eficiente de los pedidos y un monitoreo en tiempo real de los niveles de inventario. El sistema se desarrolló utilizando herramientas como Laravel, MySQL, JMeter; y se implementaron librerías integradas de Laravel para el manejo de la base de datos y la autenticación de API. El sistema también cuenta con un módulo de compras para llevar a cabo todas las operaciones con proveedores y terceras partes. La implementación del sistema tiene como objetivo reducir los tiempos de espera, mejorar la gestión de atención al cliente y reducir las pérdidas por falta de stock y exceso de inventario. Se tiene como principal objetivo la optimización directa en los actuales sistemas y procesos de gestión de ventas y compras en el restaurante Big Ben, manteniendo sus procesos más eficaces, completos y seguros. El diseño de un sistema de información utilizando metodologías ágiles se tiene como una solución estándar pero innovadora en el ámbito de la eficiencia y la rentabilidad de los negocios en el sector empresarial enfocado especialmente en los negocios culinarios.
Palabras clave: sistema de información, metodologías ágiles, scrum, desarrollo web, gestión comercial.
Abstract
The article presents an innovative approach to improve sales and purchasing management in a restaurant. The information system developed is based on the agile SCRUM methodology, resulting in a software that allows a continuous and efficient management of orders and real-time monitoring of inventory levels. The system was developed using tools such as Laravel, MySQL, JMeter; and integrated Laravel libraries were implemented for database management and API authentication. The system also has a purchasing module to carry out all operations with suppliers and third parties. The implementation of the system aims to reduce lead times, improve customer service management and reduce losses due to out-of-stock and excess inventory. The main objective is to directly optimize the current sales and purchasing management systems and processes at the Big Ben restaurant, keeping its processes more efficient, complete and secure. The design of an information system using agile methodologies is considered as a standard but innovative solution in the field of efficiency and profitability of business in the corporate sector, especially focused on culinary businesses.
Keywords: information system, agile methodologies, scrum, web development, business management.
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Fecha de recepción: 16 de febrero de 2024.
Fecha de aceptación: 06 de mayo de 2024.
Fecha de publicación: 10 de julio de 2024.
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Derechos de autor 2024 Revista Científica INGENIAR: Ingeniería, Tecnología e Investigación. ISSN: 2737-6249.
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.
